1. Where do I meet my chauffeur at International Airport?
Your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away 012 1285 0598 and we will assist you immediately. Failure to call will result in a full charge/no-show.
2. Aren’t all limousine services basically the same?
Unfortunately, it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of the fleet, licensing and insurance, customer service philosophy & back-office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.
3. How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, the same week, or even within the hour.
4. Do you offer off-hour service?
Yes, we offer car service 24 hours a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45 pm – 4:45 am.
5. What is your standard special event cancellation policy?
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Some variations may apply and will be reviewed at the time of quoting and/or booking.
6. Do you require a deposit and when do I pay it?
We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals, and bus charters.
7. Can I visit your office in-person to see the vehicles and make a reservation?
Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve a vehicle. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles on site. You may also book and pay for your reservation on-site if you wish while you are there.
8. How can I obtain a receipt for my charges?
When you make an online booking or reservation you will automatically get an email notification and also will get an SMS notification of the phone number you will provide. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.